Customer Assurance

Cancellation & Refund Policy

Effective Date: January 1, 2026 Last Updated: September 8, 2026 Entity: Deepak Senguttuvan (Proprietor)

1. Overview

At Greenday Groceries (operated by Deepak Senguttuvan), our priority is to guarantee 100% customer satisfaction with the freshness, quality, and accurate weighing of all agricultural produce purchased at our store premises (No. 5, Seniar St, Kottucherry, Karaikal, Puducherry — 609609).

This Cancellation & Refund Policy outlines the terms under which transactions may be cancelled, disputed, or refunded.

2. Cancellation Policy

  • Pre-Payment Cancellation: Customers can freely modify their basket, add/remove items, or cancel the entire checkout session on the kiosk screen at any time prior to completing the UPI payment. No charges will be incurred.
  • Post-Payment Cancellation: Once a dynamic UPI QR code transaction is successfully confirmed by the payment gateway and a tax receipt is generated, the sale is considered executed because agricultural produce is handed over immediately to the customer at the kiosk.

3. Returns & Replacements for Fresh Perishables

Due to the perishable nature of fresh agricultural vegetables, standard e-commerce multi-day return windows do not apply. However, we offer comprehensive protection for quality issues:

  • On-the-Spot Inspection: If you notice any damaged or substandard produce immediately upon weighing or payment at the store, our store team will provide an instant on-the-spot replacement or immediate reversal.
  • 24-Hour Dispute Window: If an unforeseen quality defect or erroneous weighing charge is discovered after leaving the store, customers must notify us within 24 hours of purchase by emailing admin@greendaygroceries.in or calling +91 9003312077 with the order reference ID and a photo of the produce.

4. Refund Processing & Timelines

In all approved refund cases:

💳 Refund Settlement Mode & Timeline
  • Payment Mode: Refunds are initiated directly back to the customer's original payment source (the UPI VPA / Bank Account used during checkout via PhonePe Payment Gateway).
  • Processing Window: The refund is initiated within 24 hours of claim verification and typically reflects in the customer's bank account within 2 to 5 business days, depending on the issuing bank's settlement cycle.

5. Failed / Deducted Payment Reconciliation

If money is deducted from your bank account during a kiosk session but the kiosk screen shows a timeout or failed transaction, the payment gateway automatically initiates an automated reversal. Such amounts are credited back to your bank account within 24 to 48 hours by your bank under standard NPCI UPI guidelines.

6. Contact Us for Refund Support

For any refund or replacement assistance, contact:

Deepak Senguttuvan (Proprietor & Customer Care)

Greenday Groceries

No. 5, Seniar St, Kottucherry, Karaikal, Puducherry — 609609

Email: admin@greendaygroceries.in

Phone: +91 9003312077 (9:00 AM – 9:00 PM IST)